Privacy Policy

1. Who We Are

Snac Technologies (“Snac”, “we”, “us”, “our”) operates the snac.food platform and related services. We are a UK-based company committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For data protection enquiries, contact us at privacy@snac.food.

2. What Data We Collect

We may collect the following personal data:

• Identity data: Name, company name, restaurant name
• Contact data: Email address, phone number, postal code
• Technical data: IP address, browser type, device information, cookies
• Usage data: Pages visited, features used, time spent on the platform
• Business data: Restaurant details, delivery platform URLs, partner type, website

3. How We Use Your Data

We use your personal data for the following purposes:

• To process your waitlist registration, restaurant claim, or partner enquiry
• To communicate with you about our services and your account
• To improve and personalise your experience on our platform
• To analyse website usage and performance
• To comply with legal obligations
• To send marketing communications (only with your consent)

4. Legal Basis for Processing

We process your data based on:

• Consent: Where you have given clear consent (e.g., marketing emails, non-essential cookies)
• Contract: Where processing is necessary to fulfil our contract with you
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal obligation: Where we need to comply with a legal requirement

5. Data Sharing

We may share your data with:

• Service providers: Google (hosting, analytics, form processing), Vercel (website hosting)
• Business partners: Only where necessary to fulfil integration or partnership arrangements, and only with your knowledge
• Legal authorities: Where required by law or to protect our legal rights

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Waitlist and enquiry data is retained for up to 24 months from submission. You may request deletion at any time.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (“right to be forgotten”)
• Restrict processing of your data
• Data portability — receive your data in a structured format
• Object to processing based on legitimate interests or direct marketing
• Withdraw consent at any time where consent is the basis for processing

To exercise any of these rights, contact us at privacy@snac.food.

8. Cookies

We use cookies to enhance your experience. For details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, contact us at:

Snac Technologies
Email: privacy@snac.food

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.